Mike Pflum

Objective

To pursue a career in the field of networking and information technologies or website design.

Work experience

Munson Medical Center

Traverse City, MI

Helpdesk Analyst: Provided second level and phone support of all computer applications and user issues.  Supported Novell Netware, GroupWise, Microsoft Windows operating systems, Microsoft Server, and computer and communications hardware.  Tasks involved troubleshooting user issues and hardware problems, communicating with other teams, resolving complex computer and network issues, and support of more than five hundred  applications.

1999-2004

Telecommunications specialist: Performed custom programming for data acquisition from both standard and Non-standard platforms.  Designed custom automated billing system.  Created, developed, and deployed Multi-site client-server paging application for Alpha Paging system in Windows and Unix environments.  Created Object oriented interfaces for formerly text-only applications.  Supported hardware and software for Amcom, DNA, Munsonpage, Definity telephone system, Audix voice messaging system, Intuity Message Manager.  Experience with Heat, MS Office products, Novell Networks, Windows and some Unix.

1996-1999

AscomNorth

Acme, MI

Installation and Service Technician: Specialized in Networking, Nurse Call, Audio Systems, Voice Mail and Distributed video systems.  NICET certified. AMP Certified.  OCTEL Certified.

1993-1995 and 1999

Weyerhaeuser

Elkin, NC     & Grayling, MI

Intern: Designed & Programmed Custom Data Acquisition software (Weycotest^Ò). Program includes A/D Machine Interface, Access Database Construction, Network Compatibility for Instantaneous Data Access.  Tasks Included:  Programming in Visual Basic Pro, Visual C++, Q-Basic, HRL.  Project Manager for Weycotest^Ò Project.  Responsible for Capital Appropriations, Design and writing of software, Updating and upgrading existing Universal load frame equipment for use with a PC based system, Building of broad database in Microsoft Access for Data Acquisition storage on a Client-Server Network.

Education

1991 - 1995

Michigan Technological University

Houghton, Michigan, Electrical Engineering Control Systems and Computers options. (No degree completion, yet)

Awards received

Eagle Scout

1990 1^st Team All State Class C in Football

References available upon request.